Customer Service
Help Topics
- Contact us
- Rental FAQS
- Textbook Rentals
- Payment & Delivery
- Returns & Refunds
- Privacy & Security
- Terms Of Use
- External Link
- Copyright
- Fanatic External Link
- Accessibility
- Digital Delivery FAQ
- Gift Card FAQS
- Gift Card Terms and Conditions
Contact Us
Welcome to our customer service section! You'll find the answers to most of your questions by choosing one of the topics listed at left. If you're unable to find the answers to your question, you can contact us at:
Michigan Bookstore
Michigan University
Michigan Union
1400 Townsend Drive
Houghton, MI 49931-1295
Phone (222) 222-2222
Your store manager is Test User
Need to send your Bookstore Team a message? Click here
STORE HOURS
| Mon | 10:30 am-9pm |
| Tue | 9am-8pm |
| Wed | 9am-8pm |
| Thu | 9am-8pm* |
| Fri | 9am-7pm* |
| Sat | 8am-9pm |
| Sun | CLOSED |
*Closed for Easter Break. We will reopen Monday 04/21 at 10 am.
Rental FAQS
Textbook Rentals
Payment & Delivery
Returns & Refunds
TEXTBOOKS
- A full refund will be given in your original form of payment if textbooks are returned during the first week of classes with original receipt.
- With proof of a schedule change and original receipt, a full refund will be given in your original form of payment during the first 30 days of classes.
- No refunds on unwrapped loose-leaf books or shrink-wrapped titles which do not have the wrapping intact.
- No refunds on Digital Content once accessed.
- Textbooks must be in original condition.
- No refunds or exchanges without original receipt.
GENERAL READING BOOKS, NOOK® DEVICES, SOFTWARE, AUDIO, VIDEO & SMALL ELECTRONICS
- A full refund will be given in your original form of payment if merchandise is returned within 14 days of purchase with original receipt in original packaging.
- Opened software, audio books, DVDs, CDs, music, and small electronics may not be returned. They can be exchanged for the same item if defective.
- Merchandise must be in original condition.
- No refunds or exchanges without original receipt.
ALL OTHER MERCHANDISE
- A full refund will be given in your original form of payment with original receipt.
- Without a receipt, a store credit will be issued at the current selling price.
- Cash back on merchandise credits or gift cards will not exceed $1.
- No refunds on gift cards, prepaid cards, phone cards, newspapers, or magazines.
- Merchandise must be in original condition.
FAIR PRICING POLICY
Barnes & Noble College Booksellers comply with local weights and measures requirements. If the price on your receipt is above the advertised or posted price, please alert a bookseller and we will gladly refund the difference.
NOOK® is a registered trademark of barnesandnoble.com llc or its affiliates.
Privacy & Security
Terms Of Use
Copyright
Accessibility
Digital Delivery FAQ
Digital Delivery Fee
What is the Digital Delivery Fee?
The Digital Delivery Fee supports the delivery of digital content through our digital platform. This is comparable to a shipping charge for the delivery of printed course materials.
How much is the fee?
A fee of $3.99 will be applied to each digitally delivered item priced over $10.
Why do some digital content items have a fee and others do not?
The fee is determined on a vendor-by-vendor basis. Some of our digital content vendors restrict the fee from being charged.
How do I identify the items that are charged the fee?
In general, digital content that the store does not carry on hand and is delivered digitally, is charged the digital delivery fee. This includes digital content that is purchased in-store and on our website.
The fee will be flagged with an information tooltip next to each applicable digital item. The fee will also be visible in the Order Summary after a payment has been selected during the checkout process. Order status email communications will also provide the fee charges.
Can the fee be refunded?
Yes, the fee will be refunded if the digital item has not been activated and is returned in accordance with our refund policy.
I’m enrolled in a First Day® Complete or First Day® by Course program, does this fee apply?
No, all digital items included in our First Day® programs will not incur the fee.
Gift Card FAQS
TEST FAQ.
Gift cards connect you to your customers in ways no other product can. Our range of innovative gift card solutions for small businesses, can help you increase basket size, drive foot traffic and build your brand.
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