Customer Service
Help Topics
- Contact us
- Rental FAQS
- Textbook Rentals
- Payment & Delivery
- Returns & Refunds
- Privacy & Security
- Terms Of Use
- External Link
- Copyright
- Fanatic External Link
- Accessibility
- Digital Delivery FAQ
Contact Us
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Rental FAQS
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Textbook Rentals
CS-TextbookRentals: Sed neque lacus, imperdiet ut nisi quis, rhoncus placerat neque. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Suspendisse posuere imperdiet arcu sed pharetra. Nullam luctus, nulla ac porttitor ornare, dolor erat commodo dui, placerat feugiat sem lacus nec tortor. Fusce vel vestibulum ligula. Vivamus eu cursus mauris. Donec justo diam, pretium sit amet fermentum a, scelerisque varius nisi. Phasellus a diam accumsan, rhoncus libero quis, fringilla nibh. Nunc eget nisl non felis lobortis consequat et ut leo. Ut hendrerit mi id finibus molestie. Curabitur scelerisque sem nec tortor volutpat, vel malesuada mi vestibulum. Sed sit amet lectus a ex sagittis porttitor. Quisque placerat, tortor ut bibendum maximus, odio tortor consectetur ipsum, eu tincidunt nulla felis vitae est. Donec non quam mauris. Proin dictum, dolor quis dapibus vehicula, mi mi tristique velit, eu lobortis nibh massa et lorem.
Payment & Delivery
CS-PaymentDelivery: Cras velit velit, sollicitudin sit amet bibendum sit amet, sagittis quis lectus. Nunc fringilla risus a felis pharetra, quis euismod nisl dictum. Etiam elementum metus vitae urna auctor pretium. In vulputate placerat lorem eu bibendum. Suspendisse eget pellentesque justo, ac bibendum augue. Quisque pulvinar id mauris condimentum euismod. Vivamus metus lorem, imperdiet a posuere et, mollis sit amet metus. Nulla imperdiet lacinia pharetra. Phasellus at quam a arcu iaculis egestas. Donec scelerisque convallis pulvinar. Aliquam erat volutpat. Fusce nec ligula convallis, iaculis urna id, condimentum nisi.
Returns & Refunds
TEXTBOOKS
- A full refund will be given in your original form of payment if textbooks are returned during the first week of classes with original receipt.
- With proof of a schedule change and original receipt, a full refund will be given in your original form of payment during the first 30 days of classes.
- No refunds on unwrapped loose-leaf books or shrink-wrapped titles which do not have the wrapping intact.
- No refunds on Digital Content once accessed.
- Textbooks must be in original condition.
- No refunds or exchanges without original receipt.
GENERAL READING BOOKS, NOOK® DEVICES, SOFTWARE, AUDIO, VIDEO & SMALL ELECTRONICS
- A full refund will be given in your original form of payment if merchandise is returned within 14 days of purchase with original receipt in original packaging.
- Opened software, audio books, DVDs, CDs, music, and small electronics may not be returned. They can be exchanged for the same item if defective.
- Merchandise must be in original condition.
- No refunds or exchanges without original receipt.
ALL OTHER MERCHANDISE
- A full refund will be given in your original form of payment with original receipt.
- Without a receipt, a store credit will be issued at the current selling price.
- Cash back on merchandise credits or gift cards will not exceed $1.
- No refunds on gift cards, prepaid cards, phone cards, newspapers, or magazines.
- Merchandise must be in original condition.
FAIR PRICING POLICY
Barnes & Noble College Booksellers comply with local weights and measures requirements. If the price on your receipt is above the advertised or posted price, please alert a bookseller and we will gladly refund the difference.
NOOK® is a registered trademark of barnesandnoble.com llc or its affiliates.
Privacy & Security
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Terms Of Use
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Copyright
CS-Copyright: Vestibulum vitae elementum tortor. Sed tristique iaculis arcu sit amet suscipit. Aenean sit amet ultrices tortor. Curabitur vel pellentesque dolor. Nullam risus dui, porta a quam ut, vestibulum imperdiet metus. Sed nunc justo, ultricies quis tincidunt id, rhoncus auctor dui. Proin auctor odio vel lacus ultricies, vehicula molestie magna congue. Maecenas a nulla dictum, pretium velit nec, iaculis velit. Aliquam vel sem ut nisl dignissim aliquet eu eget lectus. Integer sem justo, mollis nec tincidunt at, tincidunt non mi. Suspendisse nec lorem eget eros convallis fermentum non vel nibh.
Accessibility
CS-Accessibility: Vestibulum vitae elementum tortor. Sed tristique iaculis arcu sit amet suscipit. Aenean sit amet ultrices tortor. Curabitur vel pellentesque dolor. Nullam risus dui, porta a quam ut, vestibulum imperdiet metus. Sed nunc justo, ultricies quis tincidunt id, rhoncus auctor dui. Proin auctor odio vel lacus ultricies, vehicula molestie magna congue. Maecenas a nulla dictum, pretium velit nec, iaculis velit. Aliquam vel sem ut nisl dignissim aliquet eu eget lectus. Integer sem justo, mollis nec tincidunt at, tincidunt non mi. Suspendisse nec lorem eget eros convallis fermentum non vel nibh.
Digital Delivery FAQ
Digital Delivery Fee
What is the Digital Delivery Fee?
The Digital Delivery Fee supports the delivery of digital content through our digital platform. This is comparable to a shipping charge for the delivery of printed course materials.
How much is the fee?
A fee of $3.99 will be applied to each digitally delivered item priced over $10.
Why do some digital content items have a fee and others do not?
The fee is determined on a vendor-by-vendor basis. Some of our digital content vendors restrict the fee from being charged.
How do I identify the items that are charged the fee?
In general, digital content that the store does not carry on hand and is delivered digitally, is charged the digital delivery fee. This includes digital content that is purchased in-store and on our website.
The fee will be flagged with an information tooltip next to each applicable digital item. The fee will also be visible in the Order Summary after a payment has been selected during the checkout process. Order status email communications will also provide the fee charges.
Can the fee be refunded?
Yes, the fee will be refunded if the digital item has not been activated and is returned in accordance with our refund policy.
I’m enrolled in a First Day® Complete or First Day® by Course program, does this fee apply?
No, all digital items included in our First Day® programs will not incur the fee.